mlsbd's Privacy Policy

This privacy policy applies to all services, websites and mobile applications of the mlsbd platform. When you register, log in or use any service on mlsbd, you are considered to have accepted the terms of this policy. The main purpose of this policy is to inform you, with full transparency, how your data is handled.

mlsbd operates as a trusted online entertainment and betting platform for users in Bangladesh. Reading our Terms and Conditions together with this privacy policy gives a complete picture of the service. We place the highest priority on user trust and confidence, and all data processing is carried out on that basis.

In this policy, "user", "you" or "your" refers to any registered or unregistered visitor to mlsbd. "mlsbd", "we" or "our" refers to the operating authority of this platform.

mlsbd collects various types of data from different sources. The categories of data collected are described in detail below:

2.1 Registration and Account Information

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Government document details submitted for identity verification
• Preferred currency and communication preferences

2.2 Financial and Transaction Information

• Date, amount and method of deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Transaction reference numbers and associated account identifiers
• Betting and gaming history and changes to account balance

2.3 Technical and Device Information

• IP address, browser type and version
• Operating system and device type
• Time of site access, list of pages visited and session duration
• Referral source and inbound links (if any)

2.4 Communication Information

If you contact the mlsbd support team via live chat or email, details of that conversation may be recorded. This is necessary for improving service quality and resolving disputes.

mlsbd uses user data only for specific and legitimate purposes. Collected data is processed for the following purposes:

Purpose	Details
Account Management	Registration, login verification, sending OTPs and managing account settings
Identity Verification (KYC)	Document verification for fraud prevention and age confirmation
Financial Transaction Processing	Accepting deposits, processing withdrawals and issuing bonuses
Customer Service	Receiving complaints, resolving issues and providing support
Platform Improvement	Analysing usage patterns to make the service more effective
Security and Fraud Prevention	Detecting unusual activity and ensuring account security
Promotional Communications	Sending offers and updates with your consent (can be cancelled at any time)

Your data is secured on mlsbd's servers using SSL encryption and other industry-standard security technologies. Passwords are never stored directly — they are converted using strong hashing algorithms.

Financial data is stored in a strictly separate encrypted layer and can only be accessed by authorised staff when necessary. All access is logged and regularly audited.

4.1 Data Retention Period

All data is retained while an account is active. Even after an account is closed or deleted, financial transaction records are kept for a minimum of five years, as required for financial oversight and dispute resolution. Other data is generally deleted within two years of account closure, unless a longer retention period is required for legal reasons.

4.2 Response to a Data Breach

In the event of a data breach, mlsbd will investigate promptly and notify affected users in a timely manner. The necessary technical and administrative steps to minimise harm will be taken immediately.

mlsbd does not sell users' personal data to third parties for commercial purposes. However, in specific circumstances, limited data may be shared with the following parties:

• Payment Processors: The information needed to complete transactions via bKash, Nagad, Rocket and Upay is passed to the relevant service provider. This information is used solely for processing transactions.
• Game Software Providers: Minimum session information required to run games may pass to the provider's servers.
• Technical Service Providers: Trusted companies engaged for server hosting, cybersecurity and analytics services, operating under strict confidentiality agreements.
• Legal Obligations: Data may be disclosed in response to a court order or a lawful request from a competent authority.

Before transferring data to a third party, mlsbd ensures that the party maintains appropriate data protection standards.

Various types of cookies are used on the mlsbd website and app. Cookies are small data files stored on your device that help improve the functionality of the site.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens and the core functionality of the platform. Disabling these will prevent the site from working properly.
• Functional Cookies: Used to remember your language preferences, display settings and previous transaction details.
• Analytics Cookies: Used to understand how users interact with the site. This information helps improve service quality and does not contain directly identifiable personal data.

6.2 Cookie Controls

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent you from using mlsbd's services fully.

mlsbd respects every user's data-related rights. You may exercise the following rights:

• Right of Access: You may request to know what data mlsbd holds about you.
• Right to Rectification: You may request correction of inaccurate or outdated information.
• Right to Erasure: In certain circumstances you may request deletion of your data, though some data may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain cases you may request that processing of your data be limited.
• Right to Withdraw Consent: You may withdraw consent given for promotional communications at any time.
• Right to Data Portability: You may request your data in a structured, easily readable format.

To exercise these rights, send a request to the email address listed in the contact section below. mlsbd will respond within a reasonable time.

All services on mlsbd are intended solely for persons aged 21 or above. No data is knowingly collected from anyone under the age of 21. If someone attempts to bypass this age limit by providing false information during registration and this is subsequently proven, that account will be cancelled immediately and the collected data will be deleted.

If you suspect that a minor is using mlsbd, please contact us immediately. To learn more about responsible gaming, read our Responsible Gaming page, which contains detailed guidance on self-control and setting limits.

mlsbd reserves the right to update this privacy policy as needed. If significant changes are made, registered users will be notified in advance by email or platform notification.

The date of each update will be shown at the top of this page as the "Last Updated" date. Continuing to use mlsbd's services after a change is made will be considered acceptance of the updated policy. You are therefore advised to review this page regularly.

If you have difficulty understanding any part of the policy or have questions, you may find answers in our FAQ section or contact the support team directly.

For any questions, data requests or complaints regarding this privacy policy, please contact mlsbd's data protection team. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.