mlsbd Responsible Gaming Guide
Enjoy gaming as entertainment — not as a way to make money. mlsbd wants every player to be aware of their limits and to get the right support when needed.
Gaming is Entertainment — not an obligation
Online betting and casino games can be a legitimate form of entertainment when players participate consciously and with a plan. mlsbd believes that responsible gaming is not only about individual wellbeing — it is about protecting our entire community.
Our Terms and Conditions clearly state that players must be at least 21 years old to open an account and participate in any game on mlsbd. Age verification is an important process for us and is not a formality — it is a genuine commitment to keeping younger people safe.
Most importantly, gambling or betting is never a guaranteed source of income. Every bet carries a risk of losing money. So set aside a small portion of your monthly budget — one that, if lost, will not affect your family or daily life. In this guide we will discuss in detail how you can keep yourself safe.
Four Core Principles of Responsible Gaming
mlsbd asks every player to keep these four principles in mind while playing.
Set Limits
Decide in advance how much time and money you will spend each day or week, and stick to those limits.
Losing Does Not Mean You Will Win It Back
Placing larger bets in the hope of recovering lost money is a dangerous cycle — break out of it.
Take Breaks
Avoid playing for long stretches at a time. Take regular breaks, go outside, and spend time with family.
Do Not Play with Borrowed Money
Never bet with borrowed money or emergency savings — only use money you can afford to lose.
Self-Control Tools
mlsbd provides players with several tools to manage their own gaming activity. Contact our support team via 24/7 live chat to activate these tools.
Deposit Limit
Set a maximum deposit amount for a specific period (daily, weekly, or monthly). Once set, this limit takes effect immediately.
Time Limit
Set a limit on how long you spend on the platform each day or week. When the set time is reached, an automatic warning message will appear.
Self-Exclusion
Activate self-exclusion to block yourself from your account temporarily or long-term — for a set period or permanently.
Activity Review
Review your betting history, total spend, and win/loss data at any time — this helps you see a clear picture of your activity.
Cooling-Off Break
If you feel you need some distance, temporarily close your account for anywhere from 24 hours to 30 days. No betting will be possible on your account during this time.
Account Verification
Through account verification, mlsbd ensures that only adults are participating in games. Complete the process and keep your account information secure.
mlsbd treats responsible gaming not as a rule but as a culture. Reading more about us will show that we have prioritised user safety from the very beginning. If signs of problematic behaviour are observed in any player, our support team actively tries to reach out to them.
Signs of Problem Gambling
If the following signs appear, it means the gaming is no longer just entertainment — it is becoming a problem. If you notice these in yourself or someone close to you, seek help without delay.
- Continuing to play repeatedly in hopes of recovering lost money and placing increasingly larger bets.
- Hiding gambling activity from family or friends and repeatedly lying about it.
- Wanting to stop or cut back on playing but being unable to do so on your own.
- Borrowing money, dipping into savings, or skipping essential expenses to fund betting.
- Neglecting work, studies, or family responsibilities and having gambling constantly on your mind.
- Feeling anxious, irritable, or restless when unable to play.
- Being unable to stop even after winning and continuing to play more.
Self-Assessment Checklist
Answer the following questions honestly. If most of your answers are "Yes", you should seek support.
| Question | Answer |
|---|---|
| Did you spend more than your budget last week? | Yes/No |
| Have you placed a large bet without telling your family? | Yes/No |
| Do you feel restless when you are not playing? | Yes/No |
| After a loss, did you keep playing without taking a break? | Yes/No |
| Are you setting limits on time and sticking to them? | Yes |
| Do you see gaming purely as entertainment? | Yes |
Where to Get Help
If you are struggling, you do not have to face it alone. Support is available from several places.
mlsbd Live Chat Support
Our 24/7 live chat support team assists in both Bengali and English. You can contact us right now to activate self-exclusion, set a deposit limit, or temporarily close your account.
Contact by Email
If you prefer not to talk directly, you can also reach our support team by email. Email address: [email protected] — you will usually receive a reply within a few hours.
Family and Trusted People
Talk to a family member or a close friend about what you are going through. Acknowledging the problem is the first step toward solving it — the people close to you can help guide you in the right direction.
Professional Counselling
Seek help from a mental health specialist or counsellor to deal with addiction. In Bangladesh, addiction counselling services are available at various government hospitals and private organisations.
Information and Education
To learn more about responsible gaming, read our Frequently Asked Questions page. It contains further information on gambling risks, setting limits, and ways to stay safe.
Privacy Assurance
Information about self-exclusion or seeking support is kept completely confidential. Under our Privacy Policy, your personal information is never shared with third parties.
Why the 21+ Age Limit Matters
Online betting and casino gaming is for adults aged 21 and above only. This policy is not just a rule — it is a fundamental responsibility to protect teenagers and young people from mental and financial harm.
The brains of minors are still developing — they are far more vulnerable to the risk of addiction than adults. That is why mlsbd verifies age at registration, and necessary identity documents are requested for account verification whenever any discrepancy is found.
If you know that a minor may have access to your device or account, set a password lock on your device and always log out of your mlsbd account. As a guardian, this is an important responsibility.